Coresys Limited
Customer Privacy Notice
This
privacy notice tells you what to expect us to do with your personal
information.
We
collect or use the following information to provide services and goods,
including delivery:
·
Names and contact
details
·
Addresses
·
Purchase or
account history
·
Payment details
(including card or bank information for transfers and direct debits)
·
Account
information
·
Information
relating to loyalty programmes
·
Website user
information (including user journeys and cookie tracking)
·
Photographs or
video recordings
·
Records of
meetings and decisions
·
Identification
documents
·
Information
relating to compliments or complaints
·
Information
relating to sponsorship
We
collect or use the following information for the operation of customer
accounts and guarantees:
·
Names and contact
details
·
Addresses
·
Payment details
(including card or bank information for transfers and direct debits)
·
Purchase history
·
Account
information, including registration details
·
Information used
for security purposes
·
Marketing preferences
We
collect or use the following information to prevent crime, prosecute
offenders, or defend against legal action:
·
Names and contact
information
·
Customer or
client accounts and records
·
Video and CCTV
recordings of public areas (including indoor and outdoor spaces)
·
Video and CCTV
recordings of private or staff only areas
·
Dashcam footage –
outside vehicle – with audio
·
Information
relating to health and safety
We
collect or use the following information for service updates or marketing
purposes:
·
Names and contact
details
·
Addresses
·
Marketing
preferences
·
Location data
·
Recorded images,
such as photos or videos
·
Purchase or
viewing history
·
Website and app
user journey information
·
Information
relating to sponsorship
·
Records of
consent, where appropriate
We
collect or use the following information to comply with legal requirements:
·
Name
·
Contact
information
·
Identification
documents
·
Financial
transaction information
·
Health and safety
information
We
collect or use the following information for recruitment purposes:
·
Contact details (e.g.
name, address, telephone number or personal email address)
·
National
Insurance number
·
Copies of
passports or other photo ID
·
Employment
history (e.g. job application, employment references or secondary employment)
·
Education history
(e.g. qualifications)
·
Right to work
information
·
Details of any
criminal convictions (e.g. Disclosure Barring Service (DBS), Access NI or
Disclosure Scotland checks)
·
Security
clearance details (e.g. basic checks and higher security clearance)
Our
lawful bases for collecting or using personal information to provide
services and goods are:
·
Consent
·
Contract
·
Legal obligation
·
Vital interests
Our
lawful bases for collecting or using personal information for the operation
of customer accounts and guarantees are:
·
Consent
·
Contract
·
Legal obligation
·
Vital interests
Our
lawful bases for collecting or using personal information to prevent crime,
prosecute offenders or defend against legal action are:
·
Consent
·
Contract
·
Legal obligation
·
Vital interests
Our
lawful bases for collecting or using personal information for service
updates or marketing purposes are:
·
Consent
·
Contract
·
Legal obligation
·
Vital interests
Our
lawful bases for collecting or using personal information for legal
requirements are:
·
Consent
·
Contract
·
Legal obligation
·
Vital interests
Our
lawful bases for collecting or using personal information for recruitment
purposes are:
·
Consent
·
Contract
·
Legal obligation
·
Vital interests
·
People directly
·
CCTV footage, or
other recorded images
·
Councils and
other public sector organisations
·
Publicly
available sources
|
Data Type |
Retention Period |
Reason |
|
Applicant Data |
6 months |
To respond to any claims or disputes |
|
Employee Records |
6 years after employment ends |
Legal requirements and potential disputes |
|
Payroll Information |
3 years |
Compliance with tax laws |
|
Customer Data |
Duration of the contract + 6 years |
Legal obligations and potential disputes |
|
Financial Records |
6 years |
Compliance with HMRC requirements |
|
Health and Safety Records |
3 years |
Legal compliance |
|
Marketing Data |
Until consent is withdrawn |
Compliance with GDPR consent requirements |
|
Supplier Data |
Duration of the contract + 6 years |
Legal obligations and potential disputes |
·
Professional or
legal advisors
·
Financial or
fraud investigation authorities
·
Relevant
regulatory authorities
·
External auditors
or inspectors
·
Organisations we’re legally obliged to share personal
information with
·
Emergency
services (where necessary)
Under
data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of
your personal data.
Your right to rectification - You have the right to ask us to
rectify personal data you think is inaccurate. You also have the right to ask
us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your
personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to
restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the
processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we
transfer the personal data you gave us to another organisation,
or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful
basis you have the right to withdraw your consent.
You
don’t usually need to pay a fee to exercise your rights. If you make a request,
we have one calendar month to respond to you.
To
make a data protection rights request, please contact us using the contact
details at the top of this privacy notice.
If
you have any concerns about our use of your personal data, you can make a
complaint to us using the contact details at the top of this privacy notice.
If
you remain unhappy with how we’ve used your data after raising a complaint with
us, you can also complain to the ICO.
The
ICO’s
address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
30
July 2024